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Frequently Asked Questions

MedFN wants to make it easy for you to find the answers to the must frequently asked questions. If you have any questions that are not answered, feel free to email them to MedFN at answers@medfn.com

Questions:

• How long does it take to get started?
• How do I get my MedFN number and MedFN card?
• How do I get a new card or change medical alerts and allergies?
• Who does MedFN recommend to use this service?
• What do the three levels of security offer?
• Why does MedFN refer to the first level of security as public?
• Can a category of information have more than one level of security?
• What information is encrypted?
• If I am referred to MedFN by a friend with their referral number
  and there is a special offer can I receive both extra months?
• Is it true that once I am a MedFN Member, I may never have to pay again?
• How does MedFN work with HIPAA?
• How does my information get entered into my MedFN account?

Answers:

How long does it take to get started?
It takes about 15-20 minutes. This consists of picking a User Name, Password, Payment, Membership Information and Alerts. All other information can be entered at a later time if the Member chooses.

How do I get my MedFN number and MedFN card?
Your MedFN Number is an unique alphanumeric number that is assigned to the Member when joining. This Number will appear on a card on your screen and is printable right on your own printer. This printable card will appear after setting up an account and entering any alerts and/or allergies. See below an example of a printable card.

How do I get a new card or change medical alerts and allergies?
After setting up an account the Member can login, reprint and/or change medical alerts and allergies anywhere or anytime.

Who does MedFN recommend to use this service?
Anyone that wants their critical medical information available to them anytime and anywhere. Members join for a variety of reasons that make their life more secure. Travelers enjoy knowing if everything goes missing all they have to do is get on the Internet. Children that might get separated from their parents have MedFN for the contact information to reach them whether at home or traveling. MedFN offers something for everyone.

What do the three levels of security offer?
It puts you in control of who can view your information. The first level can be viewed by entering a MedFN Number on the front page of the website. This is typical for emergency personal. The second level requires the MedFN Number plus a Privileged Identification Number (PIN). This level is for information that is not critical but chooses to be secured at a higher level. The third level is located on the home page of the website and requires the Member to login with a User Name and Password where information that the Member would want to keep private. This information is for your eyes only.

Why does MedFN refer to the first level of security as public?
The reason the first level or emergency level is called public is not because it is available to just anyone but for the obvious reason that if you are unconscious you are not making the decision of who will review your critical information whether it is a paramedic, police officer, doctor or other emergency personnel. Also in the case of a missing child or a person that is memory challenged, help may come for the general public by finding the contact person using the MedFN Site and Number. It is for these reasons that MedFN uses the word public.

Can a category of information have more than one level of security?
Yes, under each category you can set each item at different levels of security including sub items also can have additional and different levels of security.

What information is encrypted?
All Members information is encrypted, other websites use encryption just for credit card information. MedFN views that all information needs to be secure.

If I am referred to MedFN by a friend with their referral number and there is a special offer can I receive both extra months?
Yes, you receive both the referral credit and the special offer. MedFN never wants a special offer to compromise any referrals.

Is it true that once I am a MedFN Member, I may never have to pay again?
Yes, it is true. MedFN has a referral program for Members that choose to let others know about MedFN. The Member receives monthly credits to their account which pushes their renewal to a later date.

How does MedFN work with HIPAA?
The federal Health Insurance Portability and Accountability Act (HIPAA) sets a national standard for privacy of health information, effective April 14, 2003. HIPAA only applies to medical records maintained by health care providers, health plans, and health clearinghouses. MedFN is not this type of organization and does not gather information from outside sources or issue information to outside sources. All information is submitted by the Member and is maintained and controlled by the Member on rented space. Therefore information viewed on MedFN.com is permitted by the Member, upon releasing MedFN from requesting a HIPAA release form. See terms of service for more details.

How does my information get entered into my MedFN account?
After setting up an account the Member can login and Add, Edit or Delete any information on easy to fill out forms. Each form takes the Member step by step, entering in their information that gets compiled into a data base which creates personal files. These files are laid out in an easy to read format when viewed. Members rave about the simplicity.